The Spanish Store

Refund Policy

RETURNS

Returns are accepted up to 30 days from date of purchase. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

If you are not completely satisfied with your item, we will refund you providing you have proof of purchase and it is within 30 days of date of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as meat and seafood products, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:
• Book with obvious signs of use
• Any item not in its original condition or with damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS

If you have not received a refund yet, first check your bank account again.

Then contact your credit card company. It may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund yet, please contact us at info@thespanishstore.com.

SALE ITEMS

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at info@thespanishstore.com and send your item to:

The Spanish Store Inc.
1120 Finch Avenue West
North York, Ontario M3J 3H7

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to himself or herself to give to you later, we will send a refund to the gift giver and he or she will find out about your return.

SHIPPING

To return your product, you should mail your product to:

The Spanish Store Inc.
1120 Finch Avenue West
North York, Ontario M3J 3H7

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.